Terms & Conditions
You acknowledge and accept that by using this Website, you agree to be bound by these Conditions of Use.
All our designs have been test printed on high quality photo paper and have been approved to our Standard before uploading. Colours may vary slightly from what you see on your screen to the finished product due to different monitor settings and resolutions. Please understand that colours will vary from different printers and from store to store.
You choose to proceed with a photo that our designer has recommended against and you are unhappy with the final product, we will not offer a refund.
Proofing & Payment
All orders must be paid for in full before any work commences. All orders will also have GST included to the total during the checkout process. Please check proofs carefully as once a customer approves their proof, no responsibility will be taken by Pepixel for any errors in design. This includes typos and spelling errors. Pepixel will offer 4 Stages, a). Proof, b) 1st Revisions c) 2nd revision (if needed) d) Final. Please note if you require more revision after the 2nd revision, a fee of $5.00 AUD will apply.
If your order requires customisation. These will be charged accordingly.
By making your purchase you agree that we may use your sample invitation/thank you card to display on our website & social media (all personal details will not be legible).
Your proof will be sent to you 24hrs (business days) from you order date and time.
*Condtions: Please note that we are located in Australia and work on AEST, 24hrs are only calculated from time of your order was received.
Hours are only calculated in business hours we operate Mon - Fri 9am -6pm, Sat 9am-1pm. To make sure you receive your PROOF within 24 business hours, remember to select the ‘Rush’ option and check your email for our message
(and just in case, check your junk or spam mailbox).
Pepixel owns the copyright in all texts, graphics and layouts ("Material") on this Website. You must not copy, modify, transmit or distribute any Material on this Website. You acknowledge that you do not acquire any ownership rights by downloading Material from this Website. If a photograph has been taken by a professional, the photographer owns that Copyright unless you have a written agreement that states otherwise. By agreeing to these Terms & Conditions, you accept that you have written permission to reproduce and distribute the photograph and indemnify Pepixel from any liability associated with the photograph that you have uploaded. Any poem’s/wording taken from any form of media is the sole responsibility of the consumer and Pepixel will not be liable for any copyright breached.
Pepixel reserves the sole right to either change, modify, delete or add any Material on the Website or discontinue your access to the Website including any features on it at any time with or without notice to you. Modifications may include, but are not limited to, changes in the services and/or products listed and/or the prices of such services and/or products.
If you wish to cancel your order and pepixel has not commenced working on your order, you will receive a full refund.
We are unable to process a refund if an order is cancelled after the order has commenced. (Commencing means; if Pepixel has begun to process your order and a proof/revisions have been sent to you).
If a (1) proof has been sent and customer choose to cancel, the order will be put in credit. Customer will receive a store credit this is valid for 12 months and customers are welcome to change the details to suit their next event.
Please note: customer can NOT change design, credit is towards original order design only
Credit valid for 12 months
Customers cannot request a new design template.
The CREDIT is towards the original order design template ONLY.
Event details/info to the original purchased design can be changed.
**Customers CAN transfer to a friend, using the same design.
Privacy and Security
1. All prices are in Australian Dollars (AUD$).
2. All prices are subject to change without notice
At Pepixel we understand that you value your privacy and wish to have your personal information kept secure. We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988. http://www.oaic.gov.au/privacy/privacy-act/privacy-regulations
Pepixel does not share information about you with other third parties without your permission.
Pepixel collects personal information, for example your name, your phone number and your email address, where you have provided it for feedback or subscription purposes.